Are you concerned that one or more of your RealCare Baby infant simulators may have a sensitive head? Although this is uncommon, general wear and tear can occur over time, including the loosening of Baby’s head. If you are concerned that Baby is triggering head support failures too easily, there is a way you can test RealCare Baby head sensitivity to verify if it is within product specifications or if it has a loose head.
Test RealCare Baby Head Sensitivity
You’ll need:
- Baby, unplugged from charger
- An ID
- A bottle
- A diaper
Directions:
- Lie Baby flat on its back.
- Select the Baby on your Control Center Software.
- Click “Demo.”
- Select “Preset 1.”
- Click “Start Demo.”
- When you hear Baby start crying for care, gently pick it up from the shoulders and do not support the head.
- Register the ID, then administer care. You’ll know immediately whether a head support failure has occurred by Baby’s cry.
- When the care event is complete, lie the Baby flat on its back and wait for the next care event.
- Repeat Step 6, remembering to not support the head. Again, you’ll know immediately whether a head support failure has occurred by Baby’s cry.
The key to this test is the fact that RealCare Baby is designed to not trigger a head support failure solely because it was picked up gently by the shoulders without head support. If you have followed the above steps and confirmed that you cannot gently pick Baby up by the shoulders without triggering a head support failure, then the Baby will need to see “the doctor” – our Product Support Team!
Learn More
Looking for more help with your RealCare Baby? We recommend these resources:
- You can reach product support by calling 800.830-1416, option 2, or emailing productsupport@realityworks.com
- See answers to Participant FAQs
- Visit the RealCare Baby User Center for everything from deployment checklists and organization tips to software updates and permission forms