Products Support
Access support resources for our products below.
If you don’t see online support listed for your product, please contact our team using the following options:
Live chat support (Click “Ask a Specialist”) | Get email support via our form | Call 1.800.830.1416
Agriculture
How do I use my product?
My product isn’t working
Bovine Birthing and Ultra Sound Simulator – Overview
Bovine Birthing and Ultra Sound Simulator – Classroom Features
Bovine Birthing and Ultra Sound Simulator – Birthing Demonstrations
Do I have everything I need to get started?
How do I set up, clean, or store my product?
Bovine Breeder – Assembly
Bovine Breeder – Disassembly
How do I use my product?
Bovine Breeder – Accessories
Bovine Breeder – Replacement Parts
My product is not working, what do I do?
Do I have everything I need to get started?
How do I set up and clean my product?
How do I use my product?
Performing Injections and Withdrawals
Injecting a Growth Hormone Implant
Ear Tagging
My product isn’t working, what do I do?
Canister Replacement
How do I use my product?
How to Auscultate for Sounds and Position the Trainer
Do I have everything I need to get started?
How do I set up, clean and store my product?
How do I use my product?
My product isn’t working
Do I have everything I need?
How do I set up, clean, or store my product?
How do I use my product?
My product isn't working
Do I have everything I need to get started?
How do I set up and clean my product?
How do I set up, clean and store my product?
How do I use my product?
Geriatrics
Geriatric Nursing Manikin Assembly
Geriatric Manikin Torso
Geriatric Nursing Manikin Genitalia
Do I have everything I need?
How do I set up, clean up or store my product?
How do I use my product?
Geriatric Arthritis Simulator
Geriatric Tremor Simulator
Geriatric Hearing Impairment Simulator
My product isn't working, what do I do?
Infant Simulators
Do I have everything I need to get started?
How do I set up, clean up, or store my product?
How do I use my product?
My product isn’t working
How do I use my product?
Complete CCE Webinar Training
How To Handle Care Events
Fuss
3-Month Baby
Fuss 9-Month Baby
Rock
Feed
9-Month Baby (spoon) & 3-Month Baby (bottle)
Burp
Diaper
Choke
How To Perform CPR Training
How To Customize Simulations
How To Handle Simulation Scenarios
How To Access Reports
Do I have everything I need to get started?
Do I have everything I need to get started?
Software Update/Download
NOTE: You may need to contact your IT personnel to enter the administrative rights to complete this download.
Operating systems supported for Control Center Software 5.0:
- Latest versions of Windows
- Windows 10
- Windows 11
- Latest versions of Macintosh (M1, M2, M3 and Intel supported)
- macOS 15 (Sequoia)
- macOS 14 (Sonoma)
- macOS 13 (Ventura)
Supplied hardware requirements:
- Realityworks Wireless Communication Adapter (RealCare Baby 3 only)
Non-supplied hardware requirements:
- Minimum 128 MB of physical RAM
- USB port
- Bluetooth Capability
NOTE: Please click on the button above to download and install the Communication Adapter Driver if needed.
RealCare Baby - Participant Care Video
Do I have everything I need to get started?
RealCare Baby Support Video
How do I set up, clean up, or store my product?
How to Charge Baby
What Do the Lights Mean?
How to Install the Control Center
How to Add a Baby to the Control Center
How to Install the RealCare Baby Car Seat Detection Kit
How do I use my product
How Do I Demo Baby?
My product isn't working
How to Run a Sensitivity Test
How to Run a Troubleshooting Test
RealCare Baby Participant Support
RealCare Baby Participant Care Card
RealCare Baby Participant FAQs
Completion Certificates
RealCare Baby App Download
RealCare Baby Help Guide
Additional Program Resources
RealCare Program Certificates
Software Update/Download
Do I have everything I need to get started?
How do I set up, clean and store my product?
How do I use my product?
Do I have everything I need to get started?
Do I have everything I need?
How do I set up, clean, or store my product?
How do I use my Blood Pressure Simulator?
Blood Pressure Simulator Demonstration
My product isn’t working, what do I do?
Do I have everything I need to get started?
How do I use my product?
Buttocks Dorsogluteal Intramuscular Injection Simulator
My product isn’t working, what do I do?
BVM Demonstration
Do I have everything I need to get started?
How do I set up, clean, or store my product?
Catheterization Trainer on a Stand Assembly
FAST-fluid Tower Assembly
Bladder and Genitalia Assembly
Attach the FAST-fluid Tower to the Catheterization Trainer on a Stand
Cleaning the Catheterization Trainer on a Stand
Transparent Catheterization Simulator Assembly
Attach the FAST-fluid Tower to the Transparent Catheterization Simulator
Cleaning the Transparent Catheterization Simulator
Vinyl Catheterization Simulator Assembly
Attach the FAST-fluid Tower to Vinyl Catheterization Simulator
Cleaning the Vinyl Catheterization Simulator
How do I use my product?
My product question and answers
How do I set up, clean and store my product?
Do I have everything I need to get started?
How do I set up, clean and store my product?
How do I set up, clean, or store my product?
How do I use my product?
My product isn’t working
Do I have everything I need to get started?
Do I have everything I need?
How do I set up, clean, or store my product?
FAST-fluid Tower Setup
Connect FAST-fluid Tower to Training Arm
Cleaning the Training Arms
How to perform a venipuncture
Intravenous
How to perform an IV insertion
IV medication administration
Intramuscular injection
Replace the skin on training arms
Do I have everything I need to get started?
Do I have everything I need to get started?
How do I use my product?
Upper Arm Intramuscular Injection Simulator
My product isn't working, what do I do?
Nursing Skills Training
How do I use my product?
Assembly
CPR Student Menu Functions
CPR Assembly and Admin Menu Functions
Sports Medicine
Do I have everything I need?
How do I set up, clean, or store my product?
How do I use my product?
Trade Skills & Welding
Do I have everything I need to get started?
Testing with the Assessment Remote
My product isn’t working, what do I do?
The guideWELD LIVE Support Page has videos to help you manage your program.
Binding the speed board sensor to the helmet
Diagnostics check
Calibration
WPS selection
The guideWELD VR Support Page has videos, guides and troubleshooting documents to help you manage your welding program.
Do I have everything I need to get started?
Unboxing
How do I set up, clean, or store my product?
Software update/download
guideWELD® VR System Requirements
Recommended Minimum Requirements
- Supported Operating Systems:
Windows – 7, 8, 8.1, 10
Mac OS X – 10.9, 10.10, 10.11, 10.12, 10.13 - Processor: Dual Core
- Video: DirectX 10 capable hardware with 1GB VRAM
- Resolution: 1280 X 720 minimum
- Memory: 2 GB
- Hardware Storage: 1 GB
- Connection: USB 2.0
Downloading and installing software
Download and installation
How do I use my product?
Logging in as an admin and creating an instructor account
Logging in as an instructor, creating classes, adding students and giving the students assignments
Gun calibration
Tacking and calibrating
Performing a MIG weld
Performing a stick weld
My product isn't working
Training - Products & Programs
CCE On-Site Training (Full day) – cost $4,535
Through this training opportunity, a certified Realityworks trainer will come to your location for a full day of professional development training using Realityworks’ CCE program. This professional training opportunity is customized to meet your organization’s needs. Simply provide the location, and we’ll take care of the rest!
Please note: A maximum of 15 attendees per day is recommended. Trainer cost and transportation are included
Realityworks offers a variety of training opportunities to fit your organization’s needs:
Please Note: All trainings are limited to Monday-Friday | 8:00 a.m. – 5:00 p.m. CDT
RealCare Baby Group Webinar Training (2 hours) – cost $615
Join educators from your school or organization who use the RealCare Program for a personalized, group webinar training.
This two-hour webinar will review fundamentals of RealCare Baby, including Control Center Software, assessment tools, lesson planning and more.
RealCare On-site Training (full day) – request a quote
Work with a certified Realityworks trainer at your location for a full day of professional development training using Realityworks’ simulators.
This professional training opportunity is customized to meet your organization’s needs. Simply provide the location, and we’ll take care of the rest!
Please note: A maximum of 15 attendees per day is recommended. Trainer cost and transportation are included.
Cost: Click below to request a personalized quote for this training opportunity.
Realityworks offers a variety of training opportunities to fit your organization’s needs:
Please Note: All trainings are limited to Monday-Friday | 8:00 a.m. – 5:00 p.m. CDT
RealCareer Welding Webinar Training (2 hours) – cost $769
Through this training opportunity, you will work with Realityworks to schedule a time to join a personalized program webinar training covering your guideWELD products. The focus will be on your organization’s program and needs for success. This two hour webinar will review the fundamentals of the program and the product, including curriculum review, assessment tools, lesson planning and more.
RealCareer Welding On-site Live Training (full day) – cost $4,949
Through this training opportunity, a certified Realityworks trainer will come to your location for a full day of training using guideWELD products. This professional training opportunity is customized to meet your organization’s needs. Simply provide the location, and we’ll take care of the rest!
Please note: A maximum of 15 attendees per day is recommended. Trainer cost and transportation are included.